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MANTU GAMI

Office Administrative

About me

As a highly motivated and experienced Administrative Assistant/Office Assistant and Customer Service Representative (CSR) with more than 2 years of experience at Rastriya Banijya Bank Limited (RBB), I offer excellent office management skills, the ability to handle multiple tasks simultaneously, and a strong commitment to providing high-quality customer service. My proficiency in Microsoft Office Suite and computing skills make me effective in managing data and documentation, scheduling meetings, maintaining files and records, and producing reports. With my exceptional communication skills and positive attitude, I enjoy working collaboratively with colleagues and customers to ensure satisfaction with products, services, and processes. I completed my graduation in Management Faculty from Tribhuvan University with a second-division of marks, possessing a strong foundation in critical thinking and analytical problem-solving. Overall, I am confident that my skills and experience make me a valuable asset to any team seeking a reliable and adaptable professional.

Custom Fields

  • Marital statusSingle

Education

Master's Degree
Ramsworup Ramsagar Multiple (RRM) Campus

MBS (Master's in Busijness Studies) - Second Semester Running.

June 2017 -February 2021
Bachelor's Degree
Ramsworup Ramsagar Multiple (RRM) Campus

  • Bachelor's in Business Studies (BBS) with Major Finance

June 2014 -June 2016
Intermediate/+2
National Academy Higher Secondary School

  • Major Subject: Accounting and Compute Science

June 2004 -June 2014
SLC
Shree Shankat Mochan Devsaran Ramrati Ma. Vi.

  • Major Subject: Accounts and Economics

Work Experience

June 2021 -June 2023
Office Administrative Assistant (Contract Employee)
Rastriya Banijiya Bank Limited, Central Office

  • Deliver qualitative services to customers, Build customer relationships, Promote organization products and services, etc.
  • Respond to customer inquiries via Mail, Telephone, and Personally.
  • Operated Photocopiers, Scanners, Mails Systems, and Note Counting Machines.
  • Maintain accurate records of all employees and filing system in accordance with the organization's rules, regulations, and data management system.
  • Perform troubleshooting for office equipment operation or arrange for repairs.
  • Supported the Accounting Department with A/P, A/R, and Payroll functions. Issues for the complex issue to the Management.
  • Greeted Incoming Visitors, Verified Identification, and Provided Visitor Passes.
  • Carry out any additional tasks assigned by the supervisor.
  • Manage and maintain all relevant documentation related to HR contracts agreements and invoices.
  • etc

February 2021 -June 2021
Customer Service Representative (Paid Intern)
Rastriya Banijiya Bank Limited, Janakpur Branch

  • Answer questions about account types and banking products, such as CDs, moneymarket accounts, loans, and credit cards.
  • Check on the status of customer accounts and track checks and payments,reviewand explain account charges. 
  • Assist banking customers who are victims of fraud, theft or identity theft, assistcustomers with replacing lost or stolen credit or debit cards, Assist with addresschanges etc. 

February 2018 -February 2020
Jr.Accountant
Radha Krishna Saving and Credit Co-operative Pvt. Ltd.

  • Examine and analyze journal and ledger entries, bank statements, inventories,expenditures, tax returns, and other accounting and financial records, documents,and systems of individuals, departments within organizations, businesses or otherestablishments to ensure financial recording accuracy and compliance withestablished accounting standards, procedures, and internal controls. 

Awards and Certificates :

July 2016 -November 2016
Diploma in Financial Accounting (DFA)
American Computer and Language Center 6 months

  • Fundamentals of Computer
  • Typeshala (English & Nepali)
  • Operating System (Ms- Dos, Ms- Windows)
  • Ms- Office Suite (Word, Excel, Power Point)
  • Tally ERP
  • Email & Internet 
  • Mutimedia 
  • etc

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